Once we start, you can follow along.

Go to Client login and enter your email. We send you a secure sign-in link, so there is no password to remember. The portal is invite-only: once we add you to your project, your email will work.

Yes. Everyone we add to your project gets their own sign-in. If one person is the nominated decision maker, only they can approve stages and variations, as set out in your engagement agreement.

Tell us your own address when we set up the project and we’ll use it for notices under your engagement agreement. It’s shown in Part A of the agreement, alongside the site address. If it changes, send us a message and we’ll update it.

Only the people on your project and the Drafthers team. You see the drawings, photos and reports we share with you; working files stay with us until they are ready.

Your project's status and next steps, documents, photos and 360 views, decisions and approvals, and messages. Exactly which sections you get depends on how hands-on you want us to be.

Your login stays, so you can sign in for any future project with us. Some time after handover, we archive the project for security and storage, and your portal changes to show the archived version.

No. Sign in the same way and the new project sits alongside your earlier ones under Your projects. If it’s the same home, it’s shown as the next phase, and we can bring across plans and photos from the earlier work so you don’t have to send them again. If you have more than one property, your projects are grouped by address.

You can view everything we share in the portal. Drawings and reports you need to keep, such as permit sets, can be downloaded; others are view only. Ask us if you need a copy of something.

Use Send us documents or Send us photos in your portal. You can pick several at once, and we sort them into the right places. PDFs and photos (JPG, PNG or WebP) up to 50 MB each are fine. We ask where they came from, because some drawings need the original designer’s permission before we can use them.

Your portal has a checklist on the Documents page, What to send us, made for your project: things like your title, council records, reports you already have and photos of the house. Tick items off as you send them, or tell us if you don’t have something. It’s a guide, not a test. Anything we’re gathering for you is listed separately, so you can see what’s in hand.

Start with our free checklist, Before you call a designer. Answer eight questions about your home and it shows what to find, from your title and rates notice to old plans and photos of the house, and where to get each one. Bring it to our first meeting, ticked or not.

Yes. We can do the energy assessment, or project manage the build and the building contract, from another designer’s plans. Send us the full set as issued, with the engineering and permits; your checklist lists what we need. The design stays with your designer, so changes to it go back to them, and we record where each drawing came from.

Yes, as long as we haven’t filed it yet: it sits under Sent by you with a Delete button. Once we have filed it, send us a message and we’ll sort it out.

When a stage is ready, or extra work is proposed, it appears in your portal with the details and any cost. You approve or decline it there, and the decision is recorded with the date and time. We don’t start the next stage or any extra work until you’ve approved it.

No. Updates are gathered into one short email a day at most, and only on days when something has changed.

Your files are kept in private storage and opened through short-lived secure links. We don’t upload your drawings, personal details or project information to public AI tools that may keep or reuse them.

Yes. It works in any up-to-date browser on a phone, tablet or computer, and you can drag to look around the 360 views.